Teams Switches to Wrong Account

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New Contributor

When I try to log into Teams with my G Suite work email address, it switches me to my personal Gmail account. I created a free Teams account using my G Suite address. When I did, I was not asked to create a password. Instead, it sent a code to my personal Gmail address, which is the recovery address for my G Suite address. The Gmail account is also the address for my paid Microsoft Office account.
Now when I try to log into Teams using my G Suite address, a message appears saying it is it switching to my “other” account then logs me into an account associated with my Gmail address. But I never set up a Teams account for the Gmail address.
I chose the “Work” option when signing up the G Suite account and now Teams has my Gmail account associated with the work name.
I’ve been in touch with a Microsoft “Agent,” “Moderator” but she has been no help. This has been going on for a week.
I tried starting over by following the instructions to “Delete your Teams free organization” but they aren’t applicable. I can’t log into the G Suite account in order to delete it. When I try to log into it, I’m redirected to Gmail. The G Suite account doesn’t show up.
I was told by the “Agent” to log into the Microsoft 365 Admin Center (https://admin.microsoft.com/) with my “initial email id,
admin@[GsuiteDomainName].onmicrosoft.com.” I couldn’t do that because it asked for a password, which I don’t have. I was never prompted to set up such an account.
I was finally directed by the “Agent” to post the problem here. I would appreciate any assistance in getting this sorted out.
Thank you.

4 Replies
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@armstrong360 Hey, you didn't mention if you tried incognito/InPrivate Window going online https://teams.microsoft.com

 

Same issue?

 

You can use icognito/InPrivate for the guided deletion of Teams free org. as well.

 

I always suggest removal of the Teams cache if using the desktop app, so you can try that as well if not already done. Go via Start and type %appdata%\Microsoft\Teams, hit enter and delete all content in the Teams folder to reset the app. If on mac ~/Library/Application Support/Microsoft/Teams/

 

If no luck remove the app and reinstall it.

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@bec064 Thank you. I tried all of those steps but got the same result. 

I tried private mode but it sent me to the G mail account instead of the G Suite account.

I deleted the cache and tried to log in again. Same result.

And I deleted the application. When I tried to sign back in with the G Suite account it said "It looks like you already have an account" and sent me to the Gmail account again. 

Is there some way to delete the G Suite account and start over? Or can Microsoft figure out what's going on on the back end? 

Any other solutions?

Thank you.

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Is anyone from Microsoft on this group? Any suggestions on how to fix this?

Thank you.

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Hello @armstrong360 Thank you for your comment.  The Tech Community is by and for users and it includes many experts in the use of Teams - it's rare that a Microsoft person replies to a message because there are so many capable users in the community (I just happened to see this post doing other research).  If you'd like direct support from a Microsoft, you can go to support.microsoft.com or answers.microsoft.com.  Hope this helps.