Sep 10 2020 06:44 AM
For about a week now, my desktop Teams client is stuck in a loop where it will follow these steps:
Since this bug has occurred, I have been completely unable to use the desktop client. I have attempted to uninstall and reinstall Teams twice at this point.
Sep 10 2020 07:50 AM
Hi @Sidney Andrews ,
Have you tried clearing out AppData locations too, as I know sometimes an uninstall does not get rid of everything.
Might also be worth clearing out credentials too.
Thanks
Henry
Sep 10 2020 07:52 AM
@HenryPhillipsNimbitech I cleared the AppData locations and that didn't work.
I haven't tried clearing the credentials. How would I do that?
Sep 10 2020 07:55 AM - edited Sep 10 2020 07:55 AM
Sep 10 2020 07:55 AM - edited Sep 10 2020 07:55 AM
I was personally thinking Windows Credential Manager (assuming you are a Windows user).
And for the paranoid in me, I would clear out web credentials for good measure too.
Thanks
Henry
Sep 10 2020 02:20 PM
Hi Sidney,
I've also been expericeing the same issue over the last week or so on Windows 8.1 machines only.
Setting the "Teams.exe" in compatibility mode for "Windows 7" allows Teams to launch as normal but this is not an acceptable work around for us.
Would be good to find the root cause of this issue.
Sep 11 2020 07:57 AM
@Rob_Bones
I'm on a Windows 10 machine (Build 2004). Setting the executable to compatibility mode for Windows 7 didn't stop the crash loop.
Jul 08 2021 09:26 AM
This is what has worked for me:
Uninstall Teams.
Delete ALL folders under %localappdata%\Microsoft\Teams\, rather than just some of them, as indicated in most of the other solutions I found online.
Also delete the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\PreventInstallationFromMsi registry value (always save a backup of the registry key before editing!!!).
Reinstall Teams.