Dec 15 2016 11:14 AM
Dec 15 2016 11:14 AM
Greetings, I did research this before posting. So far I've been impressed with Teams. However, we're having an issue with the screensharing, I understand that it is accessed via the video call function. But when we do the other party cannot see the initiators screen at all. This was tested with local firewall disabled and monitoring the gateway firewall for any blocked packets, but none were seen. I feel like this must be something simple as I see people discussing successfull use of it. Thanks for any suggestions.
Dec 20 2016 11:14 AM
Hi Donovon, thanks for flagging this bug. I've raised this with the team as this is unusual. Thank you for researching potential causes. Please file a bug via User Voice so that we can triage appropriately; please share what you've already explored as it'll help us get further in triaging. (http://aka.ms/teamspublicfeedback)
Feb 08 2017 08:07 AM
The same issue occurs for me. I think it might be a graphics card issue but I'm not sure. I have multiple monitors and have found that the issue occurs when sharing the secondary monitor, otherwise the primary monitor works just fine.
Here is what the user on the other end sees.
Nov 21 2019 06:59 AM
I have the exact same issue with teams.
It is happening on a Dell laptop.
I have uninstalled, cleared all cache files and reinstalled Teams but get the same thing. All shared extended monitors appear as a black screen for others and only see the pointer. If you share the main screen, it works fine.
Did you end up finding a solution to this?
Nov 21 2019 09:33 AM
Feb 20 2020 10:38 AM
Did anyone find a solution? I have this problem too and on top of it all, it's intermittent. I have made sure Teams is on the latest version and cleared cache and all the other things. This is VERY frustrating and I NEVER had a problem like this on Slack.
Mar 17 2020 12:58 PM
I think I have the same problem, but specifically, I'm unable to share my 34" dell monitor on Teams. I don't know if it's the large monitor, or the fact that I have the scaling set higher on the display so the fonts & icons aren't so microscopic.
GoToMeeting screensharing doesn't have this problem at all.
May 10 2021 05:59 AM
@Donovon Dildine I have the same issue appeared out of nowhere few months ago. I can't use teams when I need to share my second desktop (my first desktop is laptop's screen which is small and I can't use it). My laptop is also microsoft, operation system is win-10 pro and teams doesn't work properly.
Here's my solution: stop using Teams and switch to AWS-Chimes or zoom.. event whatsapp..
This issue is older than my little boy, my boy started walking now but MS is still unable to solve this.