Jul 22 2021 07:56 AM
We have a Logitech Meetup/Tap Teams meeting room. User has been having apparently random blackscreens where the device loses power. It was realized that it's being caused by when he is in proximity to the MTR device - as soon as the call/conference went active the device blackscreened. This is 100% repeatable. On a slightly less consistent basis, it powers off even before the meeting starts - but when still near to the MTR. I assumed at first this was due to the proximity feature of the MTR, but now I'm not sure.
Things I've tried
Switching to another Dell 5420 I have with a slightly later motherboard revision (v2), this does not happen. Obviously I can RMA the 5420 this happens to, but it begs the questions, will this happen to another laptop in our fleet? Is the MTR emitting something else and interacting with the computer?
Jul 22 2021 08:06 AM
Jul 22 2021 08:12 AM