Teams Rooms device can not show zoom screen suddenly

[root101jp]

We use a Teams Rooms Device(Lenovo) and connect zoom meeting.

However suddenly can not show zoom screen. We can use voice and speaker

but can not use display.

We were able to connect Zoom via Teams Rooms device yesterday but now 

no shown zoom screen as the following.

Today(no shown zoom screen)

Yesterday(can show zoom screen)

 

I checked Teams Rooms device update but it is no update.

Anybody has any idea for root of cause ?

[#2]

Sorry I didn't mean to imply any shame at all, I was just trying to explain root cause. And really sorry this happened to you during a live demo. We are actively following up with our Zoom colleagues to make sure we do better, on both sides, moving forward.

[#3]

@Ilya Bukshteyn, thank you for acknowledging. MTRs work great in their own ecosystem, but these days everyone wants interoperability with other systems.

[#4]

The issue is related with the following,
https://status.zoom.us/incidents/5grgqsmkc822

[#5]

In our testing it is a problem only in the ZoomGov.com service

We tested the same MTR system with a zoom.com commercial account and it works.

After submitting a ZoomGov support ticket, Zoom has responded with “not supportedL on ZoomGov and it’s on the roadmap for development