Aug 30 2020 02:32 AM
I renamed user in 365 admin centre, the new name is correctly displayed in Teams admin centre but - in the Teams, the old name is still used everywhere even for new posts, when adding to new team etc. Any help?
Aug 30 2020 03:08 AM
Nov 20 2020 11:20 AM
@Tom733 I'm having the same issue with one account. Did you ever find a resolution?
Jun 24 2021 04:22 PM
I am having same exact issue. Changed Name, DisplayName properties in OnPrem AD. Everywhere else the new name show up correctly, NOT just in Teams for few users.
Aug 27 2021 07:41 AM
Sep 08 2021 07:43 AM
Sep 08 2021 08:08 AM
I learned two things:
1. It looks a long time (a week may be) to show up the changed named in Teams
2. Users who already have chatted with the user who changed name, their HISTORY will show the old name. If they start a new chat, it will show new name. Supposedly clearing the Teams cache should resolve the issue.
Jul 12 2023 09:12 AM
@HappyHappyMan what cache files did you delete
are the one from Teams folder
Jul 12 2023 10:14 AM
@p_065 Here is how clear the Teams cache:
Windows:
MacOS: