Teams "Seen" - Read Receipt not working

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Occasional Contributor

Hello, 

 

Is there anyone else having issues with Teams Read Receipts - "seen" icon? Lately I've only been seeing the sent icon. I double checked the Teams messaging policy and it is set to user controlled, and made sure that the users have not disabled read receipts. All I see now is the Sent (checkbox) icon, and not the Seen (eye) icon.

 

Please look into it.

 

Thanks!

4 Replies
Hi, how many affected? If only you it’s probably a cache related issue. Sign out / back in manually any difference? If many affected I suggest you open a ticket with the official Microsoft support.

@ChristianBergstrom Thanks, I tried signing out and signing back in and that did not help. I have access to multiple tenants and the issue is consistent. I will open a support ticket. 

@ChristianBergstrom 

@Tristan999 

Hi,

I'm an end-user in my organisation (not an administrator).
It seems to affect all members of my organisation.

 

In our settings, we have the "Read receipts" ticked.

 

It seems to have stop working earlier this week, maybe the week before?


Could you please inform inform us of development in your support ticket?

 

Regards.

 

@LordCatzorz For the organization I work for, it stopped around January 15. I've contacted MS support and they had me try a few things and one thing that seems to work is creating a custom messaging policy from Teams admin to have the Read Receipt turned on by default. You will need a Teams admin to make this change. This would work if we wanted to force read receipts for everybody, but we want the users to make this choice on their Teams setting. 

 

They also wanted me to make changes in the ADFS Sync process, but I don't think that has any impact on the issue since the custom policy actually makes the read receipt work. The recommendation for the ADFS sync was to clear the SRV attribute, which we don't have or use, and then perform a delta sync.

 

The fact that the custom policy works makes me think that there were Teams messaging policy changes that happened in the backend made by MS that broke something.  Nobody made changes to the default Teams messaging policy from our tenant. So, my theory is the issue is that the default Teams messaging policy broke for some tenants because of some changes from MS that we are unaware of.