Teams Queue Announce Position and Estimated Hold Time

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Regular Visitor

We desperately need more advanced configuration with call queues in Teams.

 

We need to have periodic announcements of the current position, and optionally an estimated hold time.  The user that answers the call needs to be alerted of the callers wait time upon answering the call. This is a basic feature that is missing, and causing great frustration for my customers.

1 Reply
Thank you for the suggestion. The preferred site for posting feature suggestions or bug reports is the Uservoice feedback forum at https://microsoftteams.uservoice.com/. You might even find that this item has already been reported and you can vote on it to get future updates.