Apr 09 2021 11:40 PM
We desperately need more advanced configuration with call queues in Teams.
We need to have periodic announcements of the current position, and optionally an estimated hold time. The user that answers the call needs to be alerted of the callers wait time upon answering the call. This is a basic feature that is missing, and causing great frustration for my customers.
Apr 12 2021 09:02 AM
Mar 09 2022 10:50 PM
May 23 2022 12:38 PM
Did you ever find a work around for your on hold messaging? I'm trying to do the same functionality and am having a hard time figuring out how to insert announcements at various intervals when a call is waiting for an available agent.
Jun 16 2022 12:13 PM - edited Jun 16 2022 12:15 PM
Hi @Tom_McG
No, I couldnt find one. The tenant ended up using what Microsoft provides (without interleaving messages).
Sep 15 2022 11:58 AM
Oct 03 2022 07:23 AM