Teams Quality Reports

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Regular Contributor

I have a select few users that claim that Teams is not reliable for meetings. I am trying to determine why other than they refuse to transition from what they are used to (Zoom).  I am looking at the Call Quality reports which shows <2% failure rate but need to understand what and how to read these to get a better understanding on what is a "failure" and how to determine if there is really a reliability issue with Teams. That way I can bring that back to our meetings.  They can never provide examples, just say, there have been issues.  

1 Reply

Hi @Jeff Harlow  Without knowing specifically what their complaints are, it's hard to troubleshoot. Here is a list of the most common known issues in Teams, if this helps:

Information about Teams known issues - Microsoft Teams | Microsoft Docs