Teams Premium features unavailable in Teams Client for Mac

Copper Contributor

Dear Community,

I am writing to seek your assistance with an issue I am experiencing with Teams Premium licenses. My organization recently purchased these licenses to explore the new features, and I have assigned premium licenses to myself and two of my colleagues. However, I am unable to access the premium features in my Teams app for Mac, while one of my colleagues can.

For example, I am unable to use live video backgrounds, which are available to my colleague. I have already tried clearing my Teams cache on my Mac and signing out, but the premium features are still unavailable. I assigned the license last week and I am still encountering this issue.

I would greatly appreciate any help you can provide in resolving this matter. Thank you in advance for your assistance.


Best regards,



3 Replies

@Cowboy67  Same problem here ! did you manage to find the find problem ?


@Cowboy67 Same problem here with MS Teams Premium and video backgrounds in the Teams App. Video filters are also disabled on both my Macbook Air M1 and Macbook Pro M2.


MS Teams Premium features are also disabled Teams web interface which leads me to believe that issue a license issue. 


Unfortunately there is no tool to confirm the license in either Teams App or Teams web to confirm that Teams Premium license has applied.