So, I have been on Teams for about 2 1/2 years now, and I have recently been having intermittent issues with Teams not accepting the callers inputs. I have an AA setup with 4 menu (phone tree) options, 1, 2, 3, & 4. I have a greeting setup, and when the caller selects any option, we'll use 1 for example, it says "Sorry, I could not find this option" and then repeats the menu. The caller can not ever get in, and disconnects. I have tried to get this to duplicate, but I have not. All of our incoming calls are recorded, so I can see/listen to the recordings and can indeed hear the Teams call not being transferred, and the caller selecting option 1 (or whatver option they are selecting - my recorder captures the input from the caller), and the call not getting transfered. Sometimes this works flawlessly, and calls get routed properly, as does when I call, and others have tested, but sometimes it is back-to-back callers that finally get through or email and tell us they cannot get through the menu.
What can I check to get this corrected and does anyone else have this experience?
Thank you in advance!
