Home

Teams phone system stats

%3CLINGO-SUB%20id%3D%22lingo-sub-1096638%22%20slang%3D%22en-US%22%3ETeams%20phone%20system%20stats%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1096638%22%20slang%3D%22en-US%22%3E%3CP%3EHello%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20been%20looking%20to%20replace%20our%20aging%20onsite%20pbx%20system%20and%20while%20looking%20at%20various%20options%20i%20have%20been%20testing%20the%20Teams%20phone%20system%20functionality%2C%20(we%20already%20use%20Teams%20as%20our%20collaboration%20platform.%20I%20have%20set%20up%20a%20test%20environment%20with%20a%20couple%20of%20queues%20and%20an%20auto%20attendant%2C%20all%20works%20great%20but%20i%20was%20looking%20to%20grab%20some%20statistics%2C%20the%20thought%20being%20if%20we%20introduce%20this%20to%20our%20support%20teams%20i%20can%20report%20on%20missed%20calls%20by%20certain%20queues%2C%20call%20volumes%20etc%2C%20i%20don't%20see%20an%20obvious%20place%20this%20exists%20am%20i%20missing%20something%20i%20thought%20this%20would%20be%20an%20obvious%20feature%2C%20is%20there%20any%20way%20to%20get%20this%20info%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1096638%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Ephone%20system%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1100736%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20phone%20system%20stats%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1100736%22%20slang%3D%22en-US%22%3EDid%20you%20look%20at%20the%20reporting%20module%20in%20Teams%3F%20%3CA%20href%3D%22https%3A%2F%2Fadmin.teams.microsoft.com%2Fanalytics%2Freports%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fadmin.teams.microsoft.com%2Fanalytics%2Freports%3C%2FA%3E%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1101741%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20phone%20system%20stats%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1101741%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F34020%22%20target%3D%22_blank%22%3E%40Erwin%20Bierens%3C%2FA%3E%26nbsp%3B%2C%20yes%20i%20did%20look%20here%20but%20i%20can't%20see%20any%20useful%20data%2C%20for%20example%20i%20have%20set%20up%20a%20test%20with%20an%20auto%20attendant%20and%202%20call%20queues.%20depending%20on%20what%20is%20pressed%20ie%201%20for%20support%20or%202%20for%20accounts%20this%20then%20routes%20to%20the%20correct%20queue%2C%20this%20all%20works%20fine%20but%20from%20the%20reports%20and%20analytics%20all%20i%20see%20is%20the%20call%20to%20the%20auto%20attendant%20so%20all%20of%20the%20calls%20and%26nbsp%3B%20therefore%20not%20the%20individual%20calls%20for%20support%20or%20Accounts.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eknow%20of%20a%20way%20i%20can%20get%20the%20call%20queue%20stats%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1101799%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20phone%20system%20stats%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1101799%22%20slang%3D%22en-US%22%3EAs%20per%20my%20knowledge%2C%20this%20update%20is%20still%20not%20available%20with%20Microsoft.%20You%20can%20vote%20for%20the%20features%20to%20prioritize%20its%20release.%3CBR%20%2F%3ERegards%2C%3CBR%20%2F%3EZoe%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1117706%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20phone%20system%20stats%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1117706%22%20slang%3D%22en-US%22%3EThere%20are%20not%20CQ%20stats%20available%20at%20this%20moment%20%3CBR%20%2F%3E%3CBR%20%2F%3EPlease%20vote%20on%20uservoice%20for%20this%20feature%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F38696134-show-call-history-for-calling-queues-including-wh%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fmicrosoftteams.uservoice.com%2Fforums%2F555103-public%2Fsuggestions%2F38696134-show-call-history-for-calling-queues-including-wh%3C%2FA%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Hello

 

I have been looking to replace our aging onsite pbx system and while looking at various options i have been testing the Teams phone system functionality, (we already use Teams as our collaboration platform. I have set up a test environment with a couple of queues and an auto attendant, all works great but i was looking to grab some statistics, the thought being if we introduce this to our support teams i can report on missed calls by certain queues, call volumes etc, i don't see an obvious place this exists am i missing something i thought this would be an obvious feature, is there any way to get this info?

4 Replies
Highlighted
Did you look at the reporting module in Teams? https://admin.teams.microsoft.com/analytics/reports
Highlighted

Thanks@Erwin Bierens , yes i did look here but i can't see any useful data, for example i have set up a test with an auto attendant and 2 call queues. depending on what is pressed ie 1 for support or 2 for accounts this then routes to the correct queue, this all works fine but from the reports and analytics all i see is the call to the auto attendant so all of the calls and  therefore not the individual calls for support or Accounts.

 

know of a way i can get the call queue stats?

Highlighted
As per my knowledge, this update is still not available with Microsoft. You can vote for the features to prioritize its release.
Regards,
Zoe
Highlighted
There are not CQ stats available at this moment

Please vote on uservoice for this feature:
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38696134-show-call-history-for...
Related Conversations
Usb problems with Teams
Stukh in Microsoft Teams on
1 Replies
Teams analytics
ThomasSteibl in Microsoft Teams on
1 Replies
Some useful resources
Tony Phillips in Microsoft Teams for Education on
0 Replies
Still can't access calendar in Teams.
BartBr_PPCI in Microsoft Teams on
1 Replies