Teams phone system stats

[Matthew99]

Hello

I have been looking to replace our aging onsite pbx system and while looking at various options i have been testing the Teams phone system functionality, (we already use Teams as our collaboration platform. I have set up a test environment with a couple of queues and an auto attendant, all works great but i was looking to grab some statistics, the thought being if we introduce this to our support teams i can report on missed calls by certain queues, call volumes etc, i don't see an obvious place this exists am i missing something i thought this would be an obvious feature, is there any way to get this info?

[#2]

Did you look at the reporting module in Teams? https://admin.teams.microsoft.com/analytics/reports

[#3]

Thanks@Erwin Bierens , yes i did look here but i can't see any useful data, for example i have set up a test with an auto attendant and 2 call queues. depending on what is pressed ie 1 for support or 2 for accounts this then routes to the correct queue, this all works fine but from the reports and analytics all i see is the call to the auto attendant so all of the calls and  therefore not the individual calls for support or Accounts.

know of a way i can get the call queue stats?

[#4]

As per my knowledge, this update is still not available with Microsoft. You can vote for the features to prioritize its release.
Regards,
Zoe

[#5]

There are not CQ stats available at this moment

Please vote on uservoice for this feature:
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38696134-show-call-history-for...

[#6]

Hi @Matthew99

There is a new Call Quality Dashboard (CQD) called Auto Attendant & Call Queue Historical Report

available since a few weeks.

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Auto Attendant & Call Queue Historical Report - Microsoft Teams | Microsoft Docs

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You need to install it with Power BI Desktop and then publish it to Power BI web version.

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This template provides the following three reports:

• Auto Attendant – showing analytics for calls coming into your Auto Attendants.
• Call Queue – showing analytics for calls coming into your Call Queues.
• Agent Timeline – showing a timeline view of agents being active in Call Queue calls.

To learn more, read Auto Attendant & Call Queue Historical Report.

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You can test this report. This one could fit your requirements.

Warm regards.
Lars