Jan 07 2021 08:40 AM
Jan 07 2021 08:40 AM
A couple of questions..
Jan 10 2021 10:57 PM
Feb 08 2021 12:07 PM
@Linus Cansby, I have a follow-up question for clarification of point 1. Can a main line auto-attendant be used to connect inbound PSTN calls to employees who only have a Phone System license (No Calling Plan and no Phone number). Management is interested in this setup: One phone number per office (from MSFT, no Direct Routing) with an auto-attendant, external PSTN caller uses Dial by name, call is directed to Employee's MS Teams and potentially forwarded to their cell phone number if not picked up. Employees use their Cell phone for all outbound PSTN calls.
Apr 07 2022 09:50 AM
@Alex Carlock Hi, did you ever receive any feedback on this or run a test yourself? We’re looking to setup the same, one incoming number, routing to a group of users. Only ever an incoming call and group/user transfer. The users will never be making outgoing calls, therefore have no need for a calling plan. Thanks
Apr 07 2022 12:05 PM
Apr 07 2022 02:43 PM
@Alex Carlock - Thanks for the reply. That does kinda answer my question. It does seem to suggest you can transfer incoming calls to Teams Phone System (non call bundled) licences, I think that’s what comes with the E5 licence. I’ll have to find a way of testing that myself.
Apr 07 2022 02:50 PM
Apr 08 2022 05:09 AM
@Alex Carlock - I don't have that exact setup to test that, all our Teams Phone licences are call bundled licences. I have found though, from Microsoft, that this won't work. You can't route incoming calls to non Teams Phone licensed users. You do have to have a Teams Phone licence with a call plan or direct routing.
The best solution I've found in the UK is Gamma's Operator Connect. Gamma and BT (in the UK), are the only 2 telco providers that can offer this plugin to Teams Phone system. It allows you to setup users with a Teams Phone only licence (or an MS E5 / Office E5 licence) and hook in Gamma as the call provider. They provide low cost connection and more comprehensive bundles, on a per/user basis. This works out much lower cost and more manageable than using the Teams Phone with Calling Bundle / International Calling Bundle / Communications Credits (which need a credit card in your Tenant to work).
I'll let you know how I get on with this.