Teams Phone Bot

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New Contributor

Is there any way to integrate a teams bot to answer and respond to the incoming calls?

 

We are currently using teams phone auto attendant. I want to integrate automated tasks without agents. 

Example Scenario:

Users want to rate the service by entering the number. The call doesn't need to be answered by an agent. Is it capable in the teams phone system?

3 Replies

Hi,

 

Yes, that should be possible with the communication API.

Working with the communications API in Microsoft Graph - Microsoft Graph v1.0 | Microsoft Docs

 

You might get more details by asking in the developer space of the Teams community:

Teams Developer - Microsoft Tech Community

Hi,

Yes, we can create a bot using communication API. How can we connect that bot to the teams phone system?

I think a developer can help you more there, but the basic is that you create a app registration in Azure for your bot and then you use New-CsHybridApplicationEndpoint to assign a phone number to that app.