Nov 28 2020 09:47 AM
Is there any way to integrate a teams bot to answer and respond to the incoming calls?
We are currently using teams phone auto attendant. I want to integrate automated tasks without agents.
Example Scenario:
Users want to rate the service by entering the number. The call doesn't need to be answered by an agent. Is it capable in the teams phone system?
Nov 29 2020 08:44 AM
Hi,
Yes, that should be possible with the communication API.
Working with the communications API in Microsoft Graph - Microsoft Graph v1.0 | Microsoft Docs
You might get more details by asking in the developer space of the Teams community:
Nov 30 2020 11:38 PM
Hi,
Yes, we can create a bot using communication API. How can we connect that bot to the teams phone system?
Dec 01 2020 04:34 AM
I think a developer can help you more there, but the basic is that you create a app registration in Azure for your bot and then you use New-CsHybridApplicationEndpoint to assign a phone number to that app.
May 11 2021 03:33 AM