Home

Teams phone app (Yealink,Polycom...) and management console questions

%3CLINGO-SUB%20id%3D%22lingo-sub-441437%22%20slang%3D%22en-US%22%3ETeams%20phone%20app%20(Yealink%2CPolycom...)%20and%20management%20console%20questions%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-441437%22%20slang%3D%22en-US%22%3E%3CP%3EA%20number%20of%20questions%20about%20Teams%20as%20it%20relates%20to%20devices%20like%20phones%20and%20the%20management%20of%20devices%3A%3C%2FP%3E%3CP%3E1.%20How%20often%20does%20the%20Teams%20%22application%22%20on%20the%20phone%20(in%20our%20case%20Yealink%20T56A)%20get%20updated%3F%20We're%20currently%20on%201449%2F1.0.94.2019012503.%20It%20doesn't%20seem%20there%20is%20rapidly%20development%20on%20this%20area%20compared%20with%20the%20desktop%20Teams%20app%20which%20I%20see%20was%20last%20update%204%2F3%2F19.%20Yet%20there%20are%20many%20bugs%20or%20needed%20features%20in%20the%20phone%20Teams%20app%20which%20should%20be%20addressed.%3C%2FP%3E%3CUL%3E%3CLI%3ECalls%20coming%20in%20from%20Call%20Queues%20are%20answered%20by%20have%20one%20way%20audio%20unless%20the%20caller%20is%20put%20on%20hold%20and%20then%20resumed%20from%20hold%3C%2FLI%3E%3CLI%3EVoicemail%20area%20of%20the%20app%20has%20issues.%20In%20a%20previous%20version%2C%20if%20Teams%20user%20had%20no%20voicemails%20and%20one%20was%20left%2C%20it%20would%20not%20show%20up%20on%20the%20phone%20until%20it%20was%20rebooted.%20If%20one%20already%20existed%2C%20the%20second%20message%20would%20display%20right%20away.%20Currently%20I%20just%20tested%20and%20deleted%20a%20voicemail%20on%20my%20desktop%20Teams%20app.%20It%20deleted%20from%20Outlook%2C%20but%20still%20shows%20on%20phone%20Teams%20app.%3C%2FLI%3E%3CLI%3ECalls%20come%20to%20operator%20through%20an%20auto-attendant.%20When%20the%20calls%20are%20transferred%2C%20sometimes%20the%20call%20freezes%20and%20goes%20on%20hold.%20Then%20the%20touchscreen%20becomes%20unresponsive.%20Operator%20has%20to%20use%20the%20physical%20button%20to%20un-hold%20the%20call%20and%20try%20the%20transfer%20again.%3C%2FLI%3E%3CLI%3EIn%20the%20Meetings%20area%20there%20is%20button%20to%20add%20meeting.%20When%20used%20it%20gives%20the%20error%20%22Couldn't%20adjust%20timezone%20for%20meeting%20attendees.%20Please%20schedule%20via%20desktop%20app%22%3C%2FLI%3E%3CLI%3EFeature%20request%3A%20Where%20is%20the%20option%20to%20see%20Contacts%20or%20Speed%20Dials%3F%20Not%20there.%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E2.%20Are%20there%20regular%20updates%20to%20the%20Teams%20admin%20center%20dashboard%20for%20Devices%3F%20It%20has%20bugs%20too.%3C%2FP%3E%3CUL%3E%3CLI%3EThere%20are%20a%20couple%20devices%20on%20the%20Manage%20devices%20area%20that%20we%20no%20longer%20have.%20I%20cannot%20delete%20them%20from%20the%20Teams%20admin%20center.%20I've%20deleted%20them%20from%20the%20AAD%20and%20other%20places%2C%20but%20they%20still%20show%20up%20in%20Teams%20admin%3C%2FLI%3E%3CLI%3EPhone%20status%20regular%20goes%20offline%20in%20Teams%20admin%2C%20even%20though%20they%20are%20sitting%20right%20next%20to%20me%20and%20are%20successfully%20receiving%20and%20making%20calls.%20Only%20a%20device%20reboot%20brings%20the%20status%20back%20online%2C%20but%20in%20a%20couple%20days%20it%20goes%20offline%20again.%3C%2FLI%3E%3C%2FUL%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-441437%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Contributor

A number of questions about Teams as it relates to devices like phones and the management of devices:

1. How often does the Teams "application" on the phone (in our case Yealink T56A) get updated? We're currently on 1449/1.0.94.2019012503. It doesn't seem there is rapidly development on this area compared with the desktop Teams app which I see was last update 4/3/19. Yet there are many bugs or needed features in the phone Teams app which should be addressed.

  • Calls coming in from Call Queues are answered by have one way audio unless the caller is put on hold and then resumed from hold
  • Voicemail area of the app has issues. In a previous version, if Teams user had no voicemails and one was left, it would not show up on the phone until it was rebooted. If one already existed, the second message would display right away. Currently I just tested and deleted a voicemail on my desktop Teams app. It deleted from Outlook, but still shows on phone Teams app.
  • Calls come to operator through an auto-attendant. When the calls are transferred, sometimes the call freezes and goes on hold. Then the touchscreen becomes unresponsive. Operator has to use the physical button to un-hold the call and try the transfer again.
  • In the Meetings area there is button to add meeting. When used it gives the error "Couldn't adjust timezone for meeting attendees. Please schedule via desktop app"
  • Feature request: Where is the option to see Contacts or Speed Dials? Not there.

 

2. Are there regular updates to the Teams admin center dashboard for Devices? It has bugs too.

  • There are a couple devices on the Manage devices area that we no longer have. I cannot delete them from the Teams admin center. I've deleted them from the AAD and other places, but they still show up in Teams admin
  • Phone status regular goes offline in Teams admin, even though they are sitting right next to me and are successfully receiving and making calls. Only a device reboot brings the status back online, but in a couple days it goes offline again.
Related Conversations
Heartburn Solution Program
heartburnhelps88 in Visio on
0 Replies
MultiStreaming
H4MZ4 in Microsoft Teams on
4 Replies
Microsoft Teams - Video Chat
Liam1984 in Access on
4 Replies