Teams Panels - check-in issues

[Markus_Johansson]

Hey, anyone experience issues with Teams Panels check-in feature? 

We have seen that the "Check-In" button on the panel is there but suddenly is dissapears. When that happens the rooms is not released and the email "Booking declined: No one checked in, so the room was automatically removed from your meeting to make it available for others." is never sent to the organizer.

[#2]

@Markus_Johansson, We are experiencing the same issue in our Teams Rooms with the Logitech panels. We first noticed the problem this week (September 23, 2024), although everything was functioning properly before. We would appreciate any solutions or additional guidance from Microsoft on this matter.

[#3]

We have seen it for a few months and raised a ticket with ms support without any success 😞
Please upvote this if you also have the need to be able to use check-in feature without a teams meeting
https://feedbackportal.microsoft.com/feedback/idea/17a7f1db-ce7b-ef11-a4e6-000d3a02a3a1

[#4]

@Markus_Johansson, thank you. I agree. When we originally purchased the Teams Room licenses and Logitech Panels, a Teams meeting was not a requirement. For about a year, users were able to use the check-in feature without needing to schedule a Teams meeting. Requiring a Teams meeting is unnecessary, especially since users are meeting in person in a physical room. Very annoying...

[#5]

There is nothing outlined in this article that specifies that the meeting must be a Teams Meeting: https://learn.microsoft.com/en-us/microsoftteams/devices/check-in-and-auto-release

This seems to be a bug that was recently introduced.

[#6]

ms say officially it should work even without teams link so guess it might be a bug at the moment. But hard to know for customer if it's by design or a bug if there is lack of good documentations out there 😞

[#7]

@Markus_Johansson can you confirm what model panels you are using, firmware version, Teams App version? Here is what we are running for reference. We opened a ticket with Microsoft.

Teams app version: 1449/1.0.97.2024081207

Firmware/OS version: Logi CollabOS 1.13.124

Panel Model: Logitech Tap Scheduler (https://prosupport.logi.com/hc/en-us/articles/4405817725847-Getting-Started-Tap-Scheduler)