SOLVED

Teams on one PC won't make or receive calls - "We are sorry - We've run into an issue"

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New Contributor

The web and mobile version work fine. 

 

These actions did not help

  • Reinstalling Teams and updating it
  • Turning off AV and firewall and retesting
  • Latest windows 10 updates 

 I looked for the latest logs but saw no errors that displayed issue - https://docs.microsoft.com/en-us/microsoftteams/log-files

 

What else can i try?

 

Thanks

Stuart

1 Reply
Best Response confirmed by Stuartf (New Contributor)
Solution

So after a second uninstall, reboot and reinstall it all started working again.

 

The only different thing may be the first teams install download was from the MS site. The second was from the Corporate web app link.  

 

I was Not impressed with the unhelpful error message!