Teams notifications on iOS displaying pop-up banner only - no sound.

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New Contributor

We are just beginning to utilize Microsoft Teams and have noticed that sound notifications are not working on our iOS devices, although we are getting the pop-up banners.  We utilize Rackspace to host our Office 365 account, and therefore they provide our support.  They have no idea why this is happening.

 

Is anyone else currently experiencing this?

7 Replies
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They did recently release an update that allows you to choose which sound your Teams uses in iOS. Make sure you are updated to that release, wondering if something on the backend causes sound to not work for those no updated.

Otherwise if you have updated, I would go into notifications settings, and go set a sound to something else and see if that fixes it.
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I can't find a pattern to what the 4 users on my Team are experiencing! I made sure both my PC app and my iOS app were updated. I'm currently only getting vibrating notifications on my Apple Watch. After I updated, my wife quit getting her notifications on her watch . (?) No one is getting a chime when a message is received.

Soooo frustrating on an otherwise GREAT tool!
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I'm assuming you guys are not active on your desktop when expecting notifications and or have the setting set to always notify? Unless you have been away status will you get notifications if it's not set.

Let me see if my Watch etc. is working, pretty sure it was.
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We were trying it while all being in the Office with the app also up on our PC's, and we also tried it while at a restaurant with all of us being on our iPhones. Not sure what you mean by the "been away status".
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Your status has to be away on desktop to get notifications is what I meant. I just tested and I'm getting notifications to my Watch after locking my machine and waiting a few minutes and having someone send me a chat.
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@Chris Webb getting no notifications at all on my ipad pro.  They do come through on the pc ok .

For some reason calls come through to a device with no mic & camera (the pc) but nothing on the ipad which has both.  Even when I shut down teams on the pc I still get no notifications on the ipad.

The option to keep running on shutdown is off for the pc.

The notifications options are all on for the ipad.

The notify always option is on for the ipad.

I have disabled the quiet hours.

 

I do get a nice pop-up banner saying that I’ve missed a call though.

Any suggestions?

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The call banner uses your phone OS layer. Sounds like you didn’t enable notifications for teams in iOS. Go check settings > notifications > teams and make sure the OS notifications were enabled for the Teams app itself.