Teams Mobile Calls Dropping When Mobile Call (Non Teams) Received

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New Contributor

Hi, has anyone experienced this in a non PSTN environment. You can put do not disturb on the mobile but not very practical. Any help appreciated. Regards John

 

5 Replies
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Hi,

 

Do you experience the same if you are connected to wifi and mobile data network? iOS or Android? Have you experienced this on other phones, maybe some co-worker that you can test with? 

 

I've not heard anything about this from customers or seen it myself. If I get a PSTN call to my mobile phone when I'm in a Teams call the Teams call continues until i answer the PSTN mobile call. If I answer the mobile PSTN call my Teams call will be put on hold but not disconnected.

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@Linus Cansby  Hi Linus, Many thanks for the response, in the main it is user on a Teams Call (Con Call as well) via 3g/4g network. Call comes in via standard call or mobile network and teams call drops. 

No wifi used. happens on Android and IOS

 

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Hi,

 

Can you try to connect your phone to WiFi and start a Teams call, then try to do a PSTN call to the same phone. I've seen problems with 3G/4G data connection dropping when answering/making a mobile call.

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Hi @Linus Cansby , Many thanks indeed I will check this out apologies for the delay in responding.

 

Thanks

John

 

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@John_S2145Have you had any luck fixing this problem?  I am having it happen on every conf call that I have from the Team App (android), where if a call comes to my cell phone, I get dropped from the Teams Conference. 

 

Even if it is a call I want to ignore, I am still dropped from Teams and I have to rejoin the meeting.  Yes, this happens even if I have do not disturb turned on.