Oct 03 2023 11:21 PM
Oct 03 2023 11:21 PM
I thought I'd start this discussion by mentioning we've encountered a bug within the Teams Mobile App whereby Android devices, don't allow you to access anything in the Teams Mobile App other than 'Calls'. You will receive notifications for Teams and Messages, and when selecting them will take you to the correct content. However, if you were to open the Teams Mobile App to send a message, you will see no such option other than the below.
Appears to be effecting the following release, others may be affected too.
I wanted to post this as I couldn't find anything similar on the community. Additionally, we have logged a case with Microsoft, of which the agent confirmed; "I have received multiple cases regarding the same issue. I have informed it to our backend team."
Will keep you posted.
Oct 05 2023 07:06 AM - edited Oct 05 2023 07:11 AM
Experiencing this as well. Logged case to MS too, however our rep immediately stated it was this issue TM670039 as the root cause, but the symptoms on it do not match the problems being experienced.
Also have noticed when opening a link from Outlook mobile e-mail to a message on Teams, when Teams arrives at the Chat a message below states "Administrator has disabled chat for one or more users". However, these same users with Teams mobile app on Android can use desktop and web Teams just fine. We only have a single global default messaging policy in Teams, and 'Chat' is enabled. All of our IOS users appear unaffected.
All of this appeared to start last Friday the 29th
Oct 05 2023 10:06 AM
Oct 05 2023 11:04 AM - edited Oct 05 2023 12:38 PM
Sadly, nothing yet. I can however confirm as of now that falling back to the previous version of Teams mobile (I had to locate an APK to accomplish this) corrects for the problem on my Samsung S21 FE running Android 13 and September 1 patch. I can't very well suggest to the users I support here at my office that they do this. And I could not continue on all day without knowing root cause to at least report to those same users wht is wrong.
I think we just have to await an update in the GooglePlay store for Teams or for MS to roll it back.
Oct 08 2023 11:59 PM
Oct 09 2023 01:08 AM
Oct 10 2023 03:45 AM
Oct 11 2023 09:17 AM
Oct 11 2023 09:42 AM
Oct 11 2023 09:50 AM
Oct 11 2023 12:17 PM - edited Oct 12 2023 12:47 PM
Removing the 'Microsoft Teams Shared Device' license worked for us.
Our users are still able to use Teams Voice and Teams in general on their computers as well.
Voice just took a while to drop off. We are in the same boat as everyone else. Need to get the Teams Phone License. Unfortunate.
Oct 11 2023 10:47 PM - edited Oct 11 2023 11:19 PM
Can confirm: Remove the licence (Gemeinsam genutzte Microsoft Teams-Geräte), remove all data in the microsoft teams app and the app works again on android phones.
this is only a workaround. as soon as the license is reassigned, the android teams app loses all functions again.
Oct 12 2023 02:17 AM
Oct 12 2023 04:49 AM
Oct 12 2023 04:55 AM