Teams Meeting recording file incomplete

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New Contributor

Hi,

I've just finished an important meeting with almost 200 people and recorded the meeting. At the end, when I stopped the recording, it appeared in the chat "Meeting ended 3h 13min" with the Download option, but the file that I can download is only 107 KB!

I really hope there is a way to retrieve the video file!Schermata 2020-08-28 alle 19.34.32.png

If needed, I can send you the link of the meeting.

best regards,

Christian

4 Replies
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Hi!
I’d create a ticket with Microsoft to sort this out!

You can also go to answers.microsoft.com

Adam
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Start with a ticket just incase you might get lucky, but it's possible the meeting hasn't finished yet. Also go to the meeting in your calendar and see if you can download it from there instead of chat.
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Thank you for your quick reply. Where should I write a ticket? Is it something that can do only an Admin?
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I can still access the meeting. I can record and the recorded files are ok. Only the long one is not working. Could it be that is still processing it?