Teams meeting placed on hold if using mic with Soft Phone

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Occasional Visitor

Teams meeting placed on hold if using mic with Soft Phone

 

One of our users is hosting a meeting for Training, sharing her screen at the time.

She then uses our Ring Central soft phone system to make a call.

the Teams Meeting is placed "on hold" while the headset is used by the Ring Central phone.

 

This is only happening for 1 user, whereby another user can allow the Meeting to hear the Phone call for training purposes.

1 Reply

@MartinHCrawco 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:

 

  • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

Get support | Microsoft Docs

https://support.serviceshub.microsoft.com/supportforbusiness/create

Additional tech support is available at support.microsoft.com or Answers.microsoft.com.