SOLVED

Teams Meeting - Not displaying all participants

Occasional Visitor

Twice recently I've had a Teams meeting where there has been 10 participants inclusive of myself. Of the 9 participants displayed on screen, only 6 displayed have video. Other participants in the call can see all 9 other participants. Is this a setting issue which I'm not aware of, or is there a bug fix for this?

 

3 Replies
best response confirmed by ThereseSolimeno (Microsoft)
Solution
Hi, in the new meeting experience when I believe there are 10 or more participants, regardless of how many have a video feed you will have the option to switch into large gallery view.

You also get together mode 5 or more, which I highly recommend checking out.

To have the new meeting experience you will need to ensure your teams client is upto date. Normally happens automatically. Click on your profile icon/ initials, settings, check the box for new meeting experience and restart.

A tell tale sign that you might already be using the new experience and therefore just need to choose the different options when in a meeting is if the meeting starts in a separate window.

Thanks

Henry

Make sure to update your MS Teams Version by left-clicking your profile, select 'check for Updates', once completed, restart TEAMS @PSherwood 

Dear @HenryPhillipsNimbitech 

 

Thanks for the tip. However, your response does not answer the question.

 

So:

  • I have the same issue: 3x3 grid shows for some participants icons only, while I can see their video in the gallery view. > i.e. all participants have camera turned on.
  • Connections in house are hardwired UTP Cat5e, our bandwith / subscription is 1 Gb glassfiber

What to do in order to see all video's, regardless my choise of grid-type?
MS Teams client is up to date.