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navneet03's avatar
navneet03
Copper Contributor
Feb 19, 2021

Teams meeting complains of bad network quality

I keep getting this message 

 

 


and the call hangs for few seconds before I get this, when the voice or video breaks. 

 

I have checked my internet speed, it is completely fine. 

 

Please provide a resolution, let me know if you need any logs to debug this. It is really a bad experience in work calls. 

 

Thanks!

meetings
microsoft teams

2 Replies

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  • jgibson2022's avatar
    jgibson2022
    Copper Contributor
    Sep 19, 2022

    navneet03 I have recently been getting this message too. I have an Alexa Show device on my desk next to the laptop that hosts my Teams meetings. I have found that when I moved away from the Alexa Show device during my Teams meetings, the bad network quality error goes away. Not sure if this is coincidence or not, but I'd like to know if anyone else who is having this issue also has an Alexa device near when on a Teams meeting.

  • Mr_Trust_A's avatar
    Mr_Trust_A
    Brass Contributor
    Feb 19, 2021

    Hi navneet03

    Kindy check the suggestion provided by https://answers.microsoft.com/en-us/profile/b3da7a24-d244-4ce0-8a41-f82d3ae00c7e in the forum post below if it helps:

    https://answers.microsoft.com/en-us/education_ms/forum/all/bad-network-quality-in-ms-teams/abc8c979-9292-4f59-b8a4-f52897063f2b#:~:text=Try%20to%20sign%20in%20Teams,it%20might%20influence%20your%20network.

    Regards,

     

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