Teams login issue with incorrect email

%3CLINGO-SUB%20id%3D%22lingo-sub-1923171%22%20slang%3D%22en-US%22%3ETeams%20login%20issue%20with%20incorrect%20email%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1923171%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20have%20users%20reporting%20that%20when%20they%20log%20out%20and%20back%20into%20Teams%2C%20they%20have%20their%20previous%20email%20address%20in%20the%20login%20window%2C%20not%20the%20UPN%20which%20should%20be%20there%2C%20it%20seems%20to%20be%20intermittent%2C%20has%20anyone%20experienced%20this...%3F%20Thanks%2C%20Tony%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1923171%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1923512%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20login%20issue%20with%20incorrect%20email%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1923512%22%20slang%3D%22en-US%22%3EHello%2C%20I%20haven%E2%80%99t%20experienced%20it%20myself%20but%20Teams%20will%20always%20default%20to%20the%20domain-joined%20profile%2C%20see%20this%20info%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Ftroubleshoot%2Fknown-issues%2Fteams-defaults-to-domain-joined-account%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Ftroubleshoot%2Fknown-issues%2Fteams-defaults-to-domain-joined-account%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EAttaching%20this%20as%20well%2C%20great%20script%20to%20reset%20all%20autostart%20settings%20in%20Teams%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fscripts%2Fpowershell-script-teams-reset-autostart%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fscripts%2Fpowershell-script-teams-reset-autostart%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1924577%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20login%20issue%20with%20incorrect%20email%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1924577%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F551905%22%20target%3D%22_blank%22%3E%40bec064%3C%2FA%3E%26nbsp%3BSorry%2C%20Ive%20not%20had%20the%20opportunity%20to%20fully%20explain.%20Domain%20joined%20machine%2C%20users%20migrated%20to%20new%20primary%20email%20etc....the%20previous%20smtp%20still%20exists%20as%20an%20alias.%20The%20SIP%2FUPN%20all%20correct%20for%20new%20settings%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

We have users reporting that when they log out and back into Teams, they have their previous email address in the login window, not the UPN which should be there, it seems to be intermittent, has anyone experienced this...? Thanks, Tony

3 Replies
Hello, I haven’t experienced it myself but Teams will always default to the domain-joined profile, see this info
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/known-issues/teams-defaults-to-domain-j...

Attaching this as well, great script to reset all autostart settings in Teams https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart

@ChristianBergstrom Sorry, Ive not had the opportunity to fully explain. Domain joined machine, users migrated to new primary email etc....the previous smtp still exists as an alias. The SIP/UPN all correct for new settings

Hello, it’s difficult to get an understanding with brief info. So..

1. Did you try the skip prefill? (if applicable)
2. Reset a client with the script above?
3. Please give more specific details, such as environment, the intermittent scenario, UPN matching the email address? etc.