SOLVED

Teams login - adding phone number not working

%3CLINGO-SUB%20id%3D%22lingo-sub-2447373%22%20slang%3D%22de-DE%22%3ETeams%20login%20-%20adding%20phone%20number%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2447373%22%20slang%3D%22de-DE%22%3E%3CP%3EHello%20everyone%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20want%20to%20switch%20from%20the%20web%20ui%20to%20the%20desktop%20application%20of%20teams.%20The%20desktop%20login%20requires%20adding%20a%20phone%20number%20which%2C%20for%20business%20purposes%2C%20i%20don't%20have.%20So%20i%20tried%20using%20a%20company%20one.%20The%20company%20phone%20number%20received%20the%20required%20code%20but%20when%20i%20tried%20to%20enter%20it%20the%20code%20was%20denied.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20already%20tried%20multiple%20times%20since%20yesterday%20with%203%20different%20phone%20numbers.%20The%20first%20one%20(tried%20yesterday)%20didn't%20even%20receive%20any%20code%20message%2C%20the%20second%20number%20(tried%20today)%20did%20receive%20a%20code%20but%20teams%20would%20not%20accept%20it%20and%20the%20third%20number%20(tried%20today)%20had%20the%20same%20problem%20of%20not%20accepting%20the%20code%20from%20the%20message.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20can%20i%20do%20to%20resolve%20the%20problem%3F%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2447373%22%20slang%3D%22de-DE%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2447516%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20login%20-%20adding%20phone%20number%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2447516%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1079096%22%20target%3D%22_blank%22%3E%40tillborn685%3C%2FA%3E%26nbsp%3BI've%20seen%20this%20issue%20many%20times%20the%20past%20week.%20Must%20be%20a%20service%20degradation%20or%20something%20similar%20causing%20it.%20Will%20see%20if%20I%20can%20find%20some%20more%20info%20about%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2448284%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20login%20-%20adding%20phone%20number%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2448284%22%20slang%3D%22en-US%22%3Ei%20have%20a%20working%20workaround.%20I%20clicked%20on%20a%20company%20meeting%20link%20and%20the%20browser%20asked%20if%20it%20should%20start%20teams.%20I%20accepted%20that%20request%20und%20teams%20desktop%20started%20joining%20the%20meeting.%20After%20that%20i%20was%20fully%20authenticated%20with%20the%20teams%20app%20and%20it%20is%20working%20even%20through%20app%20restarts.%20No%20need%20for%20a%20phone%20number.%20Looks%20like%20as%20if%20the%20web%20auth%20token%20(or%20something)%20was%20transferred%20to%20the%20desktop%20app.%3C%2FLINGO-BODY%3E
New Contributor

Hello everyone,

 

i want to switch from the web ui to the desktop application of teams. The desktop login requires adding a phone number which, for business purposes, i don't have. So i tried using a company one. The company phone number received the required code but when i tried to enter it the code was denied. 

 

I already tried multiple times since yesterday with 3 different phone numbers. The first one (tried yesterday) didn't even receive any code message, the second number (tried today) did receive a code but teams would not accept it and the third number (tried today) had the same problem of not accepting the code from the message.

 

What can i do to resolve the problem?  

2 Replies

@tillborn685 I've seen this issue many times the past week. Must be a service degradation or something similar causing it. Will see if I can find some more info about it.

best response confirmed by tillborn685 (New Contributor)
Solution
i have a working workaround. I clicked on a company meeting link and the browser asked if it should start teams. I accepted that request und teams desktop started joining the meeting. After that i was fully authenticated with the teams app and it is working even through app restarts. No need for a phone number. Looks like as if the web auth token (or something) was transferred to the desktop app.