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Teams Live Event for guest users

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New Contributor

We have a client that has enabled Teams Live Event in their tenant. They allow everyone in the organization to join however when the guest users try to join the get the below error:

 

"You need permission to join this live event. Please contact the organizer". 

 

We have confirmed the guest access checklist is enabled as per below link:

 

https://docs.microsoft.com/en-us/microsoftteams/guest-access-checklist

 

I am not sure why this is not working or what is missing.

 

Any ideas?

6 Replies
best response confirmed by Ccadenas2020 (New Contributor)
Solution

@Ccadenas2020 Hello Carolina, have you verified all the prerequisites as well as the settings and descriptions for the live event policy?

 

'Everyone in the organization'

Users can create live events that people in your organization, including guest users added to your organization, can attend. 

 

Info copied from "Create or edit a live events policy"

https://docs.microsoft.com/en-us/microsoftteams/teams-live-events/set-up-for-teams-live-events#creat... 

 

 

@Ccadenas2020 Did you manage to get guest users as attendees for your live events?

@Ccadenas2020 we've just experienced this same exact issue today. Very frustrating, but we're trying to be patient and understanding.

Hi, you need to verify the live event policies settings are correct. The default settings is set to ”everyone in the organization can join live events” which means that any guest user need to be added to your org. See the link for available options.

https://docs.microsoft.com/en-us/microsoftteams/teams-live-events/set-up-for-teams-live-events#creat...

@Thomsch Yes I did. Many thanks. We needed to check the prerequisites. 

@Ccadenas2020 Did you get this working?   I'm still having issues as of today.