Teams Launches and freezes - frozen screen cannot click anything but the app is chewing 100% CPU

[Tim Nielsen]

This started happening on my Apple Mac Pro 2011 with an AMD Radeon 580 graphics card after the most recent update.

Teams was working fine before the latest update, now after I launch it, the program freezes.

I have erased the following locations then deleted the Microsoft Teams.app from the Applications Folder and it still doesn't work.  Same behavior. 

rm -R "/users/tnielsen/Library/Application Support/Microsoft/Teams/"

rm -R "/users/tnielsen/Library/Saved Application State/com.microsoft.teams.savedState"

rm -R "/users/tnielsen/Library/Preferences/com.microsoft.teams.plist"

rm -R "/users/tnielsen/Library/Caches/com.microsoft.teams"

rm -R "/users/tnielsen/Library/Caches/com.plausiblelabs.crashreporter.data/com.microsoft.teams"

The error log has these messages in it:

Thu Sep 05 2019 16:05:18 GMT-0400 (Eastern Daylight Time) <41436> -- info -- Saved config for device info id, see above for any errors.
Thu Sep 05 2019 16:05:19 GMT-0400 (Eastern Daylight Time) <41436> -- error -- Encountered error while processing updater command line args
Thu Sep 05 2019 16:05:19 GMT-0400 (Eastern Daylight Time) <41436> -- error -- getInstallOrUpdateTime failed
Thu Sep 05 2019 16:05:24 GMT-0400 (Eastern Daylight Time) <41436> -- error -- isSettingValid: preauth settings creation is not present
Thu Sep 05 2019 16:05:24 GMT-0400 (Eastern Daylight Time) <41436> -- error -- isSettingValid: preauth settings creation is not present
Thu Sep 05 2019 16:05:25 GMT-0400 (Eastern Daylight Time) <41436> -- error -- Error occurred while saving env_config.json
Thu Sep 05 2019 16:05:26 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.oauth_error_code: , Microsoft.ADAL.response_time: 943.854928, Microsoft.ADAL.correlation_id: 92ED383F-5F3E-4DF4-AC54-1AD0F7A4DE93, Microsoft.ADAL.rt_age: 19828562.9661, Microsoft.ADAL.request_id: F1E0BD6C-9793-4744-BB84-CCC3503CDF54, Microsoft.ADAL.is_successfull: yes, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.cache_event_count: 6, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.token_frt_status: tried, Microsoft.ADAL.response_code: 200, Microsoft.ADAL.token_mrrt_status: tried, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.http_event_count: 1, eventpdclevel: 2,
Thu Sep 05 2019 16:05:26 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.oauth_error_code: , Microsoft.ADAL.response_time: 1011.523008, Microsoft.ADAL.correlation_id: 92ED383F-5F3E-4DF4-AC54-1AD0F7A4DE93, Microsoft.ADAL.rt_age: 19828555.4222, Microsoft.ADAL.request_id: CD70482C-9CD7-42C0-8030-EBAF64D934A2, Microsoft.ADAL.is_successfull: yes, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.cache_event_count: 6, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.token_frt_status: tried, Microsoft.ADAL.response_code: 200, Microsoft.ADAL.token_mrrt_status: tried, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.http_event_count: 2, eventpdclevel: 2,
Thu Sep 05 2019 16:05:31 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.response_time: 18.262029, Microsoft.ADAL.request_id: 6798BA65-DB6B-4369-BA95-1B61884496D8, Microsoft.ADAL.correlation_id: A10366A9-C3C8-43A2-B853-C6E8F15285DB, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.cache_event_count: 1, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.is_successfull: yes, eventpdclevel: 2,
Thu Sep 05 2019 16:05:31 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.response_time: 18.095016, Microsoft.ADAL.request_id: 3807D102-BDC7-42A9-B580-86CC5468C061, Microsoft.ADAL.correlation_id: A10366A9-C3C8-43A2-B853-C6E8F15285DB, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.cache_event_count: 1, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.is_successfull: yes, eventpdclevel: 2,
Thu Sep 05 2019 16:05:32 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.oauth_error_code: , Microsoft.ADAL.response_time: 540.750027, Microsoft.ADAL.correlation_id: 158CD600-7FD0-46B1-BF34-F3B4B66BAAB9, Microsoft.ADAL.rt_age: 6349.2436, Microsoft.ADAL.request_id: E17519DE-B565-4F66-9078-64D1E26F4D3E, Microsoft.ADAL.is_successfull: yes, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.cache_event_count: 6, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.token_frt_status: tried, Microsoft.ADAL.response_code: 200, Microsoft.ADAL.token_mrrt_status: tried, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.http_event_count: 1, eventpdclevel: 2,
Thu Sep 05 2019 16:05:32 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.token_rt_status: not_found, Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.oauth_error_code: , Microsoft.ADAL.response_time: 552.692056, Microsoft.ADAL.correlation_id: 158CD600-7FD0-46B1-BF34-F3B4B66BAAB9, Microsoft.ADAL.rt_age: 6461.9333, Microsoft.ADAL.request_id: 2089DEDB-4EF2-4239-9D29-245DA682BEDF, Microsoft.ADAL.is_successfull: yes, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.cache_event_count: 7, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.token_frt_status: tried, Microsoft.ADAL.response_code: 200, Microsoft.ADAL.token_mrrt_status: tried, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.http_event_count: 1, eventpdclevel: 2,
Thu Sep 05 2019 16:05:35 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.oauth_error_code: , Microsoft.ADAL.response_time: 595.350027, Microsoft.ADAL.correlation_id: 90CFD956-B1A2-441D-88D8-6B9B9D5C872F, Microsoft.ADAL.rt_age: 3095.2317, Microsoft.ADAL.request_id: 91833227-E1A1-4CD8-9E9B-8F2E4B897E5B, Microsoft.ADAL.is_successfull: yes, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.cache_event_count: 6, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.token_frt_status: tried, Microsoft.ADAL.response_code: 200, Microsoft.ADAL.token_mrrt_status: tried, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.http_event_count: 1, eventpdclevel: 2,
Thu Sep 05 2019 16:05:36 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.token_rt_status: not_found, Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.oauth_error_code: , Microsoft.ADAL.response_time: 610.642076, Microsoft.ADAL.correlation_id: 90CFD956-B1A2-441D-88D8-6B9B9D5C872F, Microsoft.ADAL.rt_age: 3218.8007, Microsoft.ADAL.request_id: E840A7E3-EB9C-4908-95CC-CC6C817B483B, Microsoft.ADAL.is_successfull: yes, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.cache_event_count: 7, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.token_frt_status: tried, Microsoft.ADAL.response_code: 200, Microsoft.ADAL.token_mrrt_status: tried, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.http_event_count: 1, eventpdclevel: 2,
Thu Sep 05 2019 16:05:36 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.oauth_error_code: , Microsoft.ADAL.response_time: 559.934020, Microsoft.ADAL.correlation_id: FA00CB1C-5372-459F-AE52-3EBD3C343D40, Microsoft.ADAL.rt_age: 638.5037, Microsoft.ADAL.request_id: B9E158E7-81E7-4DE7-9171-14C6EBDE159D, Microsoft.ADAL.is_successfull: yes, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.cache_event_count: 6, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.token_frt_status: tried, Microsoft.ADAL.response_code: 200, Microsoft.ADAL.token_mrrt_status: tried, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.http_event_count: 1, eventpdclevel: 2,
Thu Sep 05 2019 16:05:36 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.token_rt_status: not_found, Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.oauth_error_code: , Microsoft.ADAL.response_time: 570.752025, Microsoft.ADAL.correlation_id: FA00CB1C-5372-459F-AE52-3EBD3C343D40, Microsoft.ADAL.rt_age: 755.2497, Microsoft.ADAL.request_id: C0AA383C-C1D9-4F0E-8113-7A13603B372F, Microsoft.ADAL.is_successfull: yes, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.cache_event_count: 7, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.token_frt_status: tried, Microsoft.ADAL.response_code: 200, Microsoft.ADAL.token_mrrt_status: tried, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.http_event_count: 1, eventpdclevel: 2,
Thu Sep 05 2019 16:05:38 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.oauth_error_code: , Microsoft.ADAL.response_time: 597.123981, Microsoft.ADAL.correlation_id: 1D49DCFC-0B13-4514-B74C-98D2B4808E19, Microsoft.ADAL.rt_age: 1481.8967, Microsoft.ADAL.request_id: 49450FB6-051E-433E-934D-5E8B7A4D5927, Microsoft.ADAL.is_successfull: yes, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.cache_event_count: 6, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.token_frt_status: tried, Microsoft.ADAL.response_code: 200, Microsoft.ADAL.token_mrrt_status: tried, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.http_event_count: 1, eventpdclevel: 2,
Thu Sep 05 2019 16:05:38 GMT-0400 (Eastern Daylight Time) <41436> -- event -- Microsoft.ADAL.token_rt_status: not_found, Microsoft.ADAL.application_version: 224020, Microsoft.ADAL.prompt_behavior: AD_PROMPT_AUTO, Microsoft.ADAL.oauth_error_code: , Microsoft.ADAL.response_time: 543.302059, Microsoft.ADAL.correlation_id: 1D49DCFC-0B13-4514-B74C-98D2B4808E19, Microsoft.ADAL.rt_age: 1611.603, Microsoft.ADAL.request_id: B739942D-2D97-44FD-AD41-E3AB6785B5D3, Microsoft.ADAL.is_successfull: yes, Microsoft.ADAL.api_id: 8, Microsoft.ADAL.api_error_code: AD_ERROR_SUCCEEDED, Microsoft.ADAL.authority_type: aad, Microsoft.ADAL.extended_expires_on_setting: no, Microsoft.ADAL.x_client_cpu: 32, Microsoft.ADAL.authority_validation_status: yes, Microsoft.ADAL.device_id: 660b29e6e5d30e5b7c90d4d3b2ac5e607e2d8ba72727da4e0e696dde9a9016d6, Microsoft.ADAL.cache_event_count: 7, Microsoft.ADAL.application_name: Teams, Microsoft.ADAL.token_frt_status: tried, Microsoft.ADAL.response_code: 200, Microsoft.ADAL.token_mrrt_status: tried, Microsoft.ADAL.x_client_sku: OSX, Microsoft.ADAL.x_client_os: 10.14.6, Microsoft.ADAL.x_client_ver: 2.6.9, Microsoft.ADAL.status: succeeded, Microsoft.ADAL.http_event_count: 1, eventpdclevel: 2,
Thu Sep 05 2019 16:06:10 GMT-0400 (Eastern Daylight Time) <41436> -- error -- Renderer process unresponsive with url https://teams.microsoft.com
Thu Sep 05 2019 16:06:41 GMT-0400 (Eastern Daylight Time) <41436> -- error -- Renderer process unresponsive with url https://teams.microsoft.com
Thu Sep 05 2019 16:10:24 GMT-0400 (Eastern Daylight Time) <41436> -- error -- Renderer process unresponsive with url https://teams.microsoft.com

Teams used to work on this Apple Computer until very recently. 

[#2]

@Tim NielsenVersion 1.00.224020 is the version of Teams that did not work

I downloaded an earlier version of teams and it's now working.  This is the version that is working:

1.00.221868