Nov 10 2020 10:01 AM
I have two accounts connected to my iphone Teams app.
One account shows notifications that are not there.
I've toggled the clear app data.
I've uninstalled and reinstalled the app.
I've cleared chache on my desktop app for the account that is showing false notifications.
I've turned notifications off in settings.
It seems to have tiggered when I changed my password, but not sure if that is a coincidence.
Any suggestions?
Nov 10 2020 11:57 AM
@KylieLRogers also - I do have the Microsoft Authenticator app on my phone- not sure if that affect this issue.
Apr 19 2021 07:39 AM
@KylieLRogers this is happening to me as well and driving me crazy. I have 2 customers on my phone too + my work account and I can never tell if they actually messaged me or if it's a bogus notification. 90% of the time there is nothing there. It is very frustrating. Did you ever resolve your issue?
Jun 29 2021 08:18 AM
Aug 30 2022 07:35 AM
@KylieLRogers this is happening to me as well. Wish they had a fix.
Dec 13 2022 08:20 AM
@KylieLRogers More or less the same here with multiple accounts (x2 work and x1 personal):
When something arrives - I get all notifications on personal account instead of account which is really got something.
Mar 08 2023 02:45 AM
Aug 02 2023 10:45 PM
Same here. When I then go into the other (client's) account there is no new message or activity. When I return to my main account the notification is gone bit appears again after a while.
I assume that it has something to do with the settings of the client account as I e.g. cannot see or reply to a chat of meetings after the meeting has ended. The notification is never higher then 1, though unless somebody really sends me a message.
really annoying!
Mar 27 2024 11:27 AM
All I think I resolve it on my iPhone. I had many voice message not deleted in the App (people leaving me voice mail) after deletions if was back to normal (no notifications)
Apr 10 2024 06:25 AM
Not quite the same solution, but I went into the offending account, into Calls (which I don't use on that account), tabbed through 'Speed dial', 'Recent', 'Shared Lines', then went back to the other account. The numbered badge disappears.