Jun 15 2021 06:38 PM
Hello
I have noticed in last few days, the call and video button is greyed out in chat window in iOS app. I cannot call the external user from chat window. I will have to click the name and bring up that person's profile to find call button
any idea
Jun 16 2021 11:20 AM
Hello @Jin Chen This sounds like a question that was addressed last year in our answers.microsoft.com tech support site. Please review the solutions offered here and let this community know if you don't find an answer. Video/Phone Button Grayed Out on Group Chat - Microsoft Community
Jun 16 2021 11:53 AM
Jun 16 2021 11:55 AM
Okay @Jin Chen I might suggest, then, that if others in this community don't respond, that you open your own support entry at answers.microsoft.com, where support agents are available to help with further troubleshooting with you until your issue is resolved.
Jun 29 2021 02:25 AM
@ThereseSolimeno we have the same problem in IOS Teams App with external contacts. The WIndows Teams App is OK. With different Account (other Tenanat) the same. It´s look like a Problem with the IOS App....
Jun 29 2021 05:48 AM - edited Jun 29 2021 05:50 AM
Same problem here.
Only two of our employees have reported the problem.
It could affect more, but right now, i believe not everybode is affected.
Normal text chat works just fine.
Jun 29 2021 05:53 AM
@FullMouth we use an iPhone 12 pro, with current iOS Version
Jun 29 2021 04:29 PM
Hi @Jin Chen
We have the same issue. Any solution yet?
Jul 05 2021 07:28 AM
@itsouth @Jin Chen
I think it's related to the OS version. On 14.6 it's not working, managed to test it on an Iphone with 12.1 and there were no issues.
As workaround, the users can go in the Teams app/calls/make new call and type the persons name. From there you can call and video with external users for which these functions are greyed out in the chat.
Jul 05 2021 08:42 AM
Jul 09 2021 12:08 PM
Jul 12 2021 03:12 PM
Jul 14 2021 08:21 PM
Jul 15 2021 02:10 PM
SolutionJul 15 2021 11:31 PM - edited Jul 15 2021 11:32 PM
@Jin Chen, I can confirm, latest version (v3.11.0) fixes the issue (tested on iPad and iPhone)
Jul 15 2021 02:10 PM
Solution