Sep 08 2020 06:24 AM
Sep 08 2020 06:24 AM
We have a Poly Studio X50 (3.2), running with the native Teams Client. When we invite our dedicated teams user for the X50 from the Teams App (desktop or mobile), the it show fine on the X50 and we can join (the join button shows). But if we forward an invitation from our Outlook calendar it still shows fine on the X50 but without the join button, so it's not possible to join the meeting.
Oct 05 2020 01:20 PM
@Casper73 I cannot answer your question but curious, I am looking at purchasing one of these for our conference room. Were you able to solve this issue? How does the unit work for you now that you have had it for a month?
Jan 19 2021 04:41 PM - edited Jan 19 2021 04:42 PM
I have this issue too. Exact same issue.
I'm sure this is a bug.
Jan 19 2021 04:42 PM
Yeah, these Poly Studio X30 and X50 are great. We have 3 of them and they work very well. One of the best and simplest to install boardroom systems that I've used.
Feb 25 2021 02:28 PM
@Casper73 @SteveKlassen this is a bug for sure. Would you be so kind to test this with a mobile device? If you forward the same meeting to your mobile device (preferably Android, but iOS is also ok) signed in to Teams, is there a Join button present?
We have fixed bugs in this area, but sadly forwarding process from Outlook doesn't always retain meeting join information in the metadata, so we cannot show the Join button if metadata is absent. I am trying to track down every use case but it is proving to be challenging due to a vast number of different Outlook clients.
Feb 25 2021 02:41 PM - edited Feb 25 2021 02:43 PM
But how do we fix this in Outlook? Outlook is a Microsoft product, and office365 is a Microsoft product, and Teams is a Microsoft Product.
If there was any situation I could think of where a tough problem could be solved, I think this would be it. Because everything involved in this issue is owned by Microsoft. No confusion or pointing fingers between different businesses. This is all in-house.
I could try it from an app, but I think that’s besides the point, and I’d rather stay out of the weeds. The app is at best a workaround, and there are already plenty of workarounds available. I’m looking for a solution.
Feb 25 2021 03:14 PM
Feb 25 2021 03:27 PM
Feb 25 2021 03:43 PM
Feb 25 2021 04:08 PM
Feb 25 2021 04:17 PM