Teams installation issue

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Occasional Visitor

Hello All

 

I am facing an issue where a user is unable to start Microsoft teams on their laptop, I have tried uninstalling and reinstalling but no luck. Here are the steps I have used to troubleshoot so far;

 

deleted files from the following location

 

%LocalAppData%\Microsoft\Teams %LocalAppData%\Microsoft\TeamsMeetingsAddin %AppData%\Microsoft\Teams %LocalAppData%\SquirrelTemp

I have also removed their credentials from the credential manager but no luck

 

Has anyone seen this before ?

 

best regards

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