Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)
SOLVED

Teams Group Chat for Help Desk Support

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Contributor

We would like to set up a chat group for our help desk so any user could chat with them at any time.  I don't think Teams has this functionality, or maybe I'm missing something or maybe there is an third party add-on for this.

 

  • As far as I can tell, when someone wants to start a Teams chat, they must choose the members of the chat individually, i.e. they can't choose to chat with an O365 group.
  • An org-wide team can't be used because every member of the organization would be notified of, and be able to see, every message that's posted.

Are there any other options?

1 Reply
best response confirmed by Steve Wright (Contributor)
Solution
To my knowledge, there is not a built-in way Today in Teams to cover the user case you have in place