May 18 2021 03:26 AM - edited May 18 2021 03:36 AM
We're using Teams for Free. One of our colleagues has meetings with external contacts on a regular basis. When one of the external contacts sends us an invitation to their Team to collaborate on their files, we get the folling error: "We cannot create a self-service Azure AD account for you because "r******.com" [our domain] has disabled self-service account sign-up by email validation.
I don't understand this error since the colleague who tries to accept the invitation already got a working Teams account. I should mention, that we created an Office 365 tenant for our domain a couple of months ago which was never used. A couple of days ago I removed our domain from that specific tenant, thinking that would solve this issue. Unfortunately, it didn't. How to fix this?
Thanks in advance
May 19 2021 03:03 AM
May 19 2021 03:13 AM
Thank you. I opened a support ticket asked to delete the tenant entirely since it's not in use anyway. Do you think that would solve my problem?
May 19 2021 03:51 AM
SolutionMay 19 2021 03:51 AM
Solution