Oct 31 2019 06:50 PM
All the sudden today, chat with external contacts stopped working, and the contact shows as "Unknown User". I haven't changed any settings. Anyone could share some insights here? I tried different accounts, they all behave the same.
Thanks.
Oct 31 2019 07:52 PM
Oct 31 2019 09:01 PM
@Chris Webb Same thing across desktop, web and mobile. I don't think think it is the client issue since teams essentially is a web app (desktop just wrapped under Electron). It has to be something in the back end, but I checked the teams setting, nothing has changed, (external is enabled, etc.)
Oct 31 2019 11:35 PM
Oct 31 2019 11:46 PM
@Deleted Exactly. It was working earlier today, and all the sudden it stopped working. Microsoft likely applied some updates in the back I guess.
Nov 01 2019 05:18 AM
Also having a similar issue today.
The contact is using SFB and I cannot send messages via the windows desktop app but can reply directly to them via the android teams app and web based.
They are showing up as "Unknown User" but appear online.
Nov 01 2019 06:12 AM
Microsoft starts to roll out the new native chat experience for external chats in this month I think. Maybe it is related to this update and will be "auto-fixed" after the rollout. Are your tenants in targeted release?
Nov 01 2019 07:20 AM
@svenseidenberg Not sure, Haven't seen any communication regarding the roll out for my tenants. Hopefully it will "auto-fix"...
Nov 01 2019 10:12 AM
Nov 01 2019 11:54 AM
Solution@Chris Webb Talked with Microsoft support, here is the incident details:
Nov 01 2019 11:54 AM
Solution@Chris Webb Talked with Microsoft support, here is the incident details: