Teams external call chats

Frequent Visitor

Hi there, we use Teams external calling to allow people to dial in to a call queue from their normal phone number.


One of our people who receives these calls will have a chat automatically created from the number that called. This isn't happening with everyone else on the team, just one person. We don't want it to create a chat as their Chat list becomes filled with these unnecessary text chats from every call.


Is there a way to prevent this from happening?


We are using Windows with the Teams client

2 Replies
We have the exact same thing, but happening with multiple people.
Calls coming in from a call queue or autoattendant are showing multiple chats as "Just me".
we have the same issue. how to avoid that?