Teams EV

[Ashka123]

Hi Team,

Procure number through MS calling plans, assigned number to user. below command shows the user is EV enabled however user is not getting dial pad and even in Teams admin portal it doesn't show that a number has been assigned

Get-CsOnlinevoiceUser -Identity abc@xyz.com

RunspaceId : 
Name :
Id : 
SipDomain : 
DataCenter : 
TenantId : 
Number : 12693xxxxxx
LicenseState : Licensed
Location :
PSTNConnectivity : Online
UsageLocation : US
EnterpriseVoiceEnabled : True

[#2]

Hi @Ashka123

In terms of the Dial Pad, is the user in Teams Only Mode?

https://docs.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings

In addition, are you using Phone System with Microsoft or are you setting up Direct Routing?

Let me know

Best, Chris