Jan 08 2021 09:14 AM - edited Jan 08 2021 09:15 AM
Hello,
I have a problem in Microsoft Teams (desktop & web app) related to external users.
For an user that have communicated perfectly yesterday, today I receive his messages but I can't reply. I have instead an message: "Due to org policy changes, this chat is no longer available. Continue with Skype for Business".
First why "Continue with Skype for Business"?... when is phasing out?
Second, and most strange - if I pop-out the chat window I can communicate without any problem.
Tried "check for updates" in the desktop app but no updates available, and this behavior is reproductible in the web teams app except here I cannot "pop-out" the chat to continue.
What could be the problem?
Kind Regards,
Lucian
Jan 08 2021 10:22 AM
@Lucian_C Even we are facing the same issue from today aftenoon. Do you have any further updates on this issue ?
Jan 08 2021 10:38 AM
SolutionJan 10 2021 02:29 AM
Jan 11 2021 09:35 AM - edited Jan 11 2021 09:40 AM
I had one user that had this problem on Friday and as of today this problem still exists. She has logged out and back in, restarted the app many times, and is having this problem on two different computers. All others in the organization are able to chat with External users without problem, I have checked the user in the Admin console and she is setup the same as all other users. We have only one policy for all users.
Jan 11 2021 09:37 AM - edited Jan 11 2021 09:50 AM
Hi, best opening a ticket with Microsoft support.
Title: Some users may have been unable to send or receive chat messages, or load chat data within Microsoft Teams
User Impact: Users may have been unable to send or receive chat messages, or load chat data within Microsoft Teams.
Final status: We've identified that a section of infrastructure, responsible for processing chat message requests, was not performing as expected. Our automated recovery system repaired this problem, and we confirmed that service was restored after monitoring the environment.
Scope of impact: Impact was specific to users who were served through the affected infrastructure located in the Europe, Middle East, and Africa regions.
Jan 11 2021 11:32 AM
This user CAN send chat messages to External Users but only if she uses the "Pop Out" option. We are based in the Southeast US
Jan 25 2021 02:19 PM
Jan 08 2021 10:38 AM
Solution