Sep 24 2020 01:41 PM - last edited on Nov 09 2023 11:10 AM by
We have a large number of users reporting that when they launch Teams or try to join a meeting in Teams they encounter an error message that states either "We ran into a problem. Try again in a few minutes" or "We ran into a problem...Reconnecting...". Screenshots attached.
- This happens both on the company network and on VPN while at home.
- All PCs are running Windows 10 1809
- Issue occurs on multiple Dell laptop models
Things we have tried:
Any input or advise would be much appreciated!
Sep 29 2020 01:05 PM
I notice that you are connecting to Teams either on your network, or via your VPN. Are you able to connect directly to Teams via the internet and see if the experience is better. Initial gut feeling is this is network related.
Dec 28 2020 10:50 PM
Having the Same issue here. I just opened it and it says this. My time is synchronised, i have good internet(its working fine like i can watch a youtube video while teams is stuck there). there is no network firewall and internet speeds are also good. i was using it like 3 hrs ago and had no problem
Dec 29 2020 06:25 AM
@PeterRising We've had our network team vet the network side of things. We currently have a ticket open with MS and waiting for approval for internal escalation to the MS product support engineers.
At this point we're pretty convinced it's a token-related issue. People are reporting that if they sign out of Teams and sign back in they have no issues the rest of the day, but the issue returns the next day.
Dec 29 2020 10:15 AM
That is interesting, Please let us know how you get on with MS support. I hope they can resolve this for you.
Jan 04 2021 08:02 AM
Would be interesting to know the result.
So we have this problem occasionally, specially if a user sends a laptop to sleep at home (Via VPN) and opens from dock at work.
Also coming from Dock to Company wifi (requires VPN for server access)..
I understand that it maybe a token issue, especially where we come from an MFA enrolled company, I believe jumping from a non trusted to trusted / even jumping from different sites, will confuse the heck out of Teams. I understand why it would, but, surely Teams is clever enough to sort itself out rather than sit there an wait for our intervention...
Feb 04 2021 02:08 AM
I have the same issue on a mac pro over a vpn. I already tried signing in and out but did not work.
Feb 09 2021 09:11 PM - edited Feb 09 2021 09:12 PM
@Josiah_H Hello, try right-clicking Teams on your desktop and go to properties then go to "Compatability" then tick "run this for another device" I actually don't know but it's similar to that, and after that take windows 8 or windows 7 after that restart teams. Hope it works.
Feb 25 2021 11:08 AM
Mar 13 2021 05:52 AM
Sign out
Close the application from Task Manager
Delete folder "%appdata%\Microsoft\Teams"
Open the app
Sign in again
You are all set!
It worked for me
Mar 15 2021 01:35 PM
@lauraross I have the same issue on my personal laptop. What shall I do for trouble shooting?
Mar 15 2021 02:47 PM
Apr 08 2021 01:06 PM
@MohamedAmr I am also having this issue and so far your suggestion has worked but the proof will be after a few days, thank you
Apr 09 2021 10:59 PM
Apr 22 2021 06:48 AM
May 31 2021 08:37 AM
Jun 01 2021 08:15 AM
Jun 01 2021 08:43 AM
that's interesting because I believe MS recommends spilt tunneling for Teams to work optimally, right? @Justin-GOV
Jun 01 2021 09:02 AM
Jun 15 2021 02:18 PM
@Josiah_H hi!
I´d tried all the suggestions in this conversation and the problem was still going on. What worked in my case was restarted the Wi-Fi modem and it works perfectly.
Hope this fworks for you!