Feb 14 2020 08:48 AM
I'm trying to help roll out Teams for my company, but I'm running into an issue with the email integration. I have the email integration enabled in the Teams settings, but when I check the settings for a team or channel, I don't see the email address option. Is there an additional setting somewhere I'm missing? Right now I have the coexistence mode set to Islands, but would that need to be different for this to work? I looked online and couldn't find any help for this, so I thought I would ask here.
Thanks,
Feb 14 2020 09:30 AM
SolutionFeb 14 2020 10:04 AM
1.) I enabled the Email Integration setting a couple days ago.
2.) Yes, I am the owner of the Team.
3.) Yes, we use exchange.
4.) No, the sharepoint site is still active
5.) Unfortunately, no. I have the same options shown in the original screenshot listed.
6.) I've checked both web and mobile, neither show email option.
7.) Yes, no difference unfortunately.
I have to believe there's a setting or policy somewhere I just can't find. If it were a bug, I would think there would be other reports about it somewhere, but it seems i'm the only one to have this issue.
Thanks,
Aaron
Feb 14 2020 10:11 AM
I take that back. I went through and cleared the cache again and signed back in after reading your post. I now see the email option in the settings. So looks like that's all that was needed.
Thanks!!
Aaron
Mar 11 2021 11:23 AM
Feb 14 2020 09:30 AM
Solution