06-20-2018 02:57 AM
Hi everyone,
I recently (about 2 days ago) updated my Company's members information (Office phones/Job titles/etc.) in the Microsoft 365 admin center. Everything went well as usual and all information are now correct.
The only issue is that those information are not refreshed in the Desktop Teams Version neither the Web Teams Version.
Is there a way to force the refresh ? Or is there a refresh rate, and if so, what is it ?
Thank you for reading.
Kind Regards,
Theodore
06-20-2018 06:50 AM
06-20-2018 06:56 AM
Thank you for your answer.
So is this a bug ? How could I make this work ?
06-20-2018 08:01 AM
Solution06-20-2018 08:11 AM
Thank you for your answer ! I signed out and it indeed forced the refresh.
For the web version I tryed again in incognito mode, and it now worked. Maybe the support did something since I called them today about this issue.
02-28-2020 06:26 AM
03-16-2020 09:22 AM
Having the same issue. Signing out does not refresh. I made changes about 3 days ago and still has not updated in teams online or desktop.
03-22-2020 09:20 PM
04-29-2020 06:33 AM
To manually clear cache in the Microsoft Teams desktop app:
- Close and exit all the way out of Teams
- Using File Explorer, navigate to %AppData%\Microsoft\Teams
- Delete all files in this folder
04-29-2020 06:41 AM
We recently changed a user's email address and cannot get the update to reflect on the user's contact card that appears in Microsoft Teams (Desktop and Web app). There are no references to the old email address anywhere in Active Directory. If we change other information such as Title, Office Number or Telephone number, those changes are reflected on Teams contact cards after AD sync and clearing cache. The email address change will not update on Teams contact cards. The new email is showing in the Teams admin portal. It shows up in Exchange Online and Azure AD. Just not on contact cards when you hover over the user's name. I believe this to be a bug but cannot confirm.
05-22-2020 08:10 AM
Anyone had any luck with this? I did the same edits - cleaned it all up -verified AD/Exchange, etc are all "reading from the SAME CONTACT DATA". Teams shows a mixed bag of update states - Some users - all fields updated. Others - Department, Title updated but phone numbers didn't - others no fields updated at all. I have logged on to Web version - Desktop, etc. with varied results on each. I have logged out/in/out/in - no dice. Even the mobile APP is inconsistent. If someone has solved it (and it looks like a long standing problem) I would love to know the solution. Someone mentioned something about "LOCAL SETTINGS" overriding AD Contact data - but I have no idea where those are or how they get edited/removed to let AD take over..
06-08-2020 12:21 PM
Did you find a solution? I'm having the same issue on 3 users I just updated.
06-27-2020 01:28 AM
@tc173 Thanks for the idea, tc173 - do I have to clear both folders: Teams in Local and Teams in Roaming?
Thanks for your suggestion
06-28-2020 09:02 PM
07-03-2020 08:44 AM
Ya. I am facing the same issue. I have updated the profile information via Admin center. But teams still shows the old name. Tried sign-out-sign-in, incognito mode but nothing happened. Any idea?
07-03-2020 09:08 AM
@arunkumkumath As I said - I did all those things as well as suggestions on this board.. could not determine that anything I did made a difference.. then after a week or so went back in and looked and boom - they were all synched. Dont know what made it happen!
07-03-2020 09:26 AM
Hmm. Thank you @jmarkfarrington
As you said it may happen automatically after a week.
09-10-2020 07:57 AM
Amazing after over two years this is still an issue with no fix! There seems to be no rime or reason as to what users get updated and when. Some of my users were updated most were not. We are using AD with Azure Sync. I get calls daily from people saying my information is not right in Teams.
09-16-2020 02:50 AM
Is there still not fix for this?
09-24-2020 08:19 AM
Apparently no fix for this 2 year issue. I came here looking for a solution, but instead it seems like we all need to share a drink.