Nov 06 2020 11:45 AM
Nov 06 2020 08:46 PM
When you run Get-CsOnlineUser, do you show the phone number assigned under LineURI? If not, that would be why.
Get-CsOnlineUser -Identity user@domain.tld | Select LineUri,OnPremLineURI
Set-CsOnlineUser -Identity user@domain.tld -OnPremLineUri 'tel:PhoneNumber`
Make sure the phone number is in a properly formatted E.164 format.
Nov 08 2020 02:39 PM
@jangliss Thanks for the reply. Yes it phone number when use PS but not in admin portal. if you see the 1st screenshoo, it shows online instead of onprem( which ideally show when number is through direct routin)
Nov 13 2020 07:23 AM
Looking at the first screen, it looks like you have Enterprise Voice disabled.
Set-CsUser -Identity username@domain.tld -EnterpriseVoiceEnabled $true
You might also want to look at HostedVoiceMail as well, otherwise the end user won't have voicemail.
Nov 18 2020 11:37 AM
Do you have the exact error message the SBC is getting? Can you share the output of:
Get-CsOnlineUser -Identity 'username@domain.tld' | select -ea SilentlyContinue *voice*,*enter*,*line*,mco*
Do other users work correctly with Direct Routing?
Nov 23 2020 06:45 AM