Teams desktop - I can hear all sounds in headphones, but not voice sound

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New Contributor

Hello everyone!

 

This is my first post here! I this id not a right place to do so, please point me, where to go.

 

After last update, I have problem with sound. I can't find what my Teams version is. The whole pack is Microsoft Office 365 Plus v1708.

 

The problem: Microsoft Teams plays voice sound in laptop speakers, instead my headphones. But all other sounds are played in headphones, eg. ringing sound, system sounds etc.
The problem is only in the Teams desktop. My headphones are set as default sound device and default communication device. There is no such problem in Skype, or in Teams online.

 

Before last Teams update everythig was fine.

 

Please help.

 

Robert

7 Replies
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Have someone call you and click the cog wheel in the top right during the call and re select your sound device for speakers. Seems this got changed for some reason and the only way to change the setting is during a call currently.
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Hello!

 

Thank you for your response. Your workaround really works! Even after restarting my laptop.

Once the setting is changed, the Teams remembers it.

 

Thank you again!

 

Robert

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@Robert Posłuszny 

 

same problema here...

Bluetooth Sony wh-ch500 headset/built-in mic. 

No sound from Microsoft.Teams video calls. built-in mic, ok. 

 

Any other software, sound ok...

The cogwheel setting during a call, dosen´t work yet..

 

 

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Has anyone heard of any fixes for this yet? I'm having the same issue.

It seems to have been going on for some time.

 

~chandra

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@ChandraMDB 

 

You can go to manage sound device and disable the speaker. 

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@puneetsurolia I tried disabling the speakers but the issue persists.

 

Switching from bluetooth to pc speaker and back again during the call fixes it temporarily, but then bluetooth audio cuts out again after a couple of minutes.


Does anyone have any ideas how to resolve this?