Teams desktop application stopped working

%3CLINGO-SUB%20id%3D%22lingo-sub-511254%22%20slang%3D%22en-US%22%3ETeams%20desktop%20application%20stopped%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-511254%22%20slang%3D%22en-US%22%3E%3CP%3EHey%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20reaching%20out%20here%20after%20I%20tried%26nbsp%3Btroubleshooting%20myself%20the%20problem%20without%20success.%20I%20think%20I%20need%20help.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EProblem%3A%26nbsp%3B%3C%2FP%3E%3CP%3Ethe%20app%20seems%20to%20be%20unable%20to%20connect%20to%20the%20internet%2C%20which%20is%20weird%20because%20my%20machine%20is%20connected.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESolution%20tried%3A%20I%20have%20reinstalled%20it%20a%20few%20times.%20After%20uninstalling%20and%26nbsp%3B%3CSPAN%3Eremoving%20the%20files%20from%20the%20following%20locations%3A%3C%2FSPAN%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSPAN%3E%25LocalAppData%25%5CMicrosoft%5CTeams%3C%2FSPAN%3E%3CBR%20%2F%3E%3CSPAN%3E%25LocalAppData%25%5CMicrosoft%5CTeamsMeetingsAddin%3C%2FSPAN%3E%3CBR%20%2F%3E%3CSPAN%3E%25AppData%25%5CMicrosoft%5CTeams%3C%2FSPAN%3E%3CBR%20%2F%3E%3CSPAN%3E%25LocalAppData%25%5CSquirrelTemp%3C%2FSPAN%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eand%20then%20reinstalling%2C%20the%20app%20works%20for%20several%20minutes.%20Then%20I%20get%20the%20%22%3CSPAN%3EOh%20no%20...%20we%20can%E2%80%99t%20connect%20to%20the%20internet.%20Check%20your%20connection.%22%20error%20(see%20attached).%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EWhat%20can%20I%20do%20to%20make%20it%20work%3F%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-511254%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-511317%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20desktop%20application%20stopped%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-511317%22%20slang%3D%22en-US%22%3EFirst%20of%20all%2C%20are%20you%20alone%20with%20this%20issue%3F%3CBR%20%2F%3E%3CBR%20%2F%3EAlso%20can%20you%20log%20in%20to%20the%20webclient%20and%20have%20it%20working%3F%3CBR%20%2F%3E%3CBR%20%2F%3ETried%20from%20another%20network%20connection%3F%20Home%2Fwork%2Fmobile...%3CBR%20%2F%3E%3CBR%20%2F%3EAlso%20I%E2%80%99d%20suggest%20disabling%20your%20Antivirus%20and%2For%20windows%20firewall%20just%20to%20try!%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
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Occasional Visitor

Hey,

 

I'm reaching out here after I tried troubleshooting myself the problem without success. I think I need help. 

 

Problem: 

the app seems to be unable to connect to the internet, which is weird because my machine is connected.

 

Solution tried: I have reinstalled it a few times. After uninstalling and removing the files from the following locations:

%LocalAppData%\Microsoft\Teams
%LocalAppData%\Microsoft\TeamsMeetingsAddin
%AppData%\Microsoft\Teams
%LocalAppData%\SquirrelTemp 

 

and then reinstalling, the app works for several minutes. Then I get the "Oh no ... we can’t connect to the internet. Check your connection." error (see attached).

 

What can I do to make it work?

 

1 Reply
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First of all, are you alone with this issue?

Also can you log in to the webclient and have it working?

Tried from another network connection? Home/work/mobile...

Also I’d suggest disabling your Antivirus and/or windows firewall just to try!