Jul 05 2019 03:07 AM
Jul 05 2019 03:07 AM
Having an issue with the latest build of MS teams. When opening files within their respective programs (if a spreadsheet I choose "open with excel", or word document I choose "open with word". They open fine and I can make changes without issue. However, once I close the file anywhere from 15 seconds to maybe a minute after, the same file reopens itself. Seems to only happen within the teams desktop app. Tried the web app and it doesn't happen. Also tried opening directly from Sharepoint, doesn't happen there either.
Jul 05 2019 03:15 AM
Jul 05 2019 03:25 AM
Jul 05 2019 03:32 AM
Aug 01 2019 12:07 PM
This is happening to us today after yesterday's Teams update. Clearing the cache did not resolve the issue. Did you find a resolution?
Aug 01 2019 01:31 PM
@vachermc Zombie file openings for us as well. At least it only does it for a second time, and not a never ending story :)
Only way to get around it is to go to Files in Teams and open the desktop app from the . . . menu on the document, instead of clicking on the name and then using the dropdown to open in desktop app.
Aug 02 2019 07:26 AM
Aug 06 2019 11:40 AM
I opened a ticket with MS and the initial tech said she'd had the same error reported earlier. They're escalating this to the Teams and SharePoint teams. I'll update the thread if I hear more.
Aug 07 2019 01:26 PM
I spoke to the MS tech today and he's looking at logs from my system. I also referred him to this post so if anyone looking at this thread is also having the problem please post it/open a ticket with MS. :)
Aug 07 2019 04:52 PM
@systemsmaven Update: I no longer have this issue.
Background: I recently replaced my laptop. I did not experience this issue with previous machine. Triggered uninstall of MS Office Enterprise/Professional replaced with O365 ProPlus on newly issued one.
Aug 08 2019 02:16 AM
I also have this issue. Same for a customer of mine.
The customer is also having the file opened for a second time even if she is working in the document, Sometimes she doenst notice a second filed had opened so she is working in 2 copies of the same file.
Clearing the cache doenst help. office/teams and windows is all up to date latest versions.
Would love to hear what MS has to say, but I think I will open a case as well
Aug 15 2019 06:25 PM - edited Aug 15 2019 06:55 PM
I met the same issue and is now working with MS to deal with it.
I heard from MS that in their tests, O365 ProPlus won't have this open twice problem.
At least my Office Professional Plus 2013 can consistently reproduce this issue.
Aug 16 2019 06:53 AM
Still happening with us... We're on ProPlus and it's happening on multiple systems. (E3 licensing)... MS is still working on the ticket at this point it's been open for a week and they are still looking at the log files I sent...
I'm glad you're up and running though! :)
Aug 16 2019 07:12 AM
Aug 16 2019 10:02 AM - edited Aug 16 2019 10:05 AM
Aug 18 2019 11:23 PM
That sounds like good news. Any change you could share your case number with me/us?
I also have a case open at MS, perhaps I can let them know your casenr so they can send me an offical reply that I can show my (not so happy) customer :D
thanks in advange