Dec 17 2019 04:14 PM
I've experienced this frustrating issue on two different Teams desk phones from different manufacturers over the past few months as we've been piloting some new phones to replace our old Polycom VVX series devices.
Steps to reproduce:
This also happens if the user hangs up the handset while in the transfer call menu. The only instance this doesn't happen is if the call is parked.
The expected behavior is that the call would continue to be on hold until the user picks the handset back up, presses the 'resume call' button, or the transfer is complete.
I have submitted feedback using the in-phone 'report an issue' link back when we first experienced the issue, however it is still an issue and has not been resolved, so I'm posting here to hopefully raise awareness and get some traction. I have also created this issue on uservoice: https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/39282550-hanging-the-hand...
Dec 18 2019 12:37 PM
Dec 18 2019 02:13 PM
@Linus Cansby I contacted Yealink when I first experienced the issue a few months ago and they recommended that I leave feedback with Microsoft
I'll contact Crestron and see if they are interested in addressing this with Microsoft.
Dec 19 2019 04:34 AM
Crestron is using a rebranded Yealink phone, so it is the same device.
Feb 11 2020 02:42 PM - edited Feb 11 2020 02:47 PM
After opening a support ticket with Crestron and waiting weeks to hear anything back, they basically said "Yes, what you describe is what happens. Can we help you with anything else before we close this ticket?".
So I'm back here, trying to get Microsoft's attention on the issue.
Feb 26 2020 04:27 PM - edited Feb 26 2020 04:30 PM
@Stephan Swinford still happening on Yealink T58A with latest firmware from Feb 24th.
Did anyone provide a solution other than workaround with speaker phone?
Today I deployed a system to a client and they had several calls all come in, I witnessed they placed on hold (3 calls successfully placed on hold) and lost all due to placing the handset on the hookswitch.
Feb 26 2020 04:41 PM
@ekamien Nope, still occurring with me and I haven't had much luck with support at the device manufacturer either.
Feb 26 2020 04:56 PM
I opened a ticket with Microsoft, and also am pursuing support with the MFGR. We'll see what happens.
Apr 26 2021 04:34 PM
Aug 29 2021 11:26 PM
Same goes for a Yealink T58 on Teams today!
Teams should not be in the marketplace with issues like these that never get resolved! All complaints seem to fall on de
Aug 29 2021 11:29 PM
Aug 22 2022 10:59 AM
@Stephan Swinford Just curious whether anyone has heard anything from MS on this issue. We have two different models of Poly Teams phones (CCX-500 and CCX-600) and they both exhibit this behavior: put call on hold, hang-up handset, call gets terminated.
Hoping maybe MS has come up with a fix that I just haven't heard of yet.
Aug 22 2022 01:10 PM
@Jason_Scott Nope, this issue still occurs on our phones. Though since it's happening on Poly as well as Yealink, I think it's definitely a Teams issue and not a firmware/manufacturer issue as MS "Support" tried to make it out to be.
Aug 23 2022 05:27 PM
Oct 24 2022 02:55 PM
SolutionIt appears that this issue is finally resolved after a recent update (at least on my Yealink MP54). You should be able to put a call on hold and hang up the handset now without hanging up the call.
Oct 25 2022 11:17 AM
@Stephan Swinford I ran into this issue today with a user. The users device is up to date on all Teams software/firmware, with the exception of the Teams App. What version is your MP54 running?
Oct 25 2022 11:20 AM - edited Oct 25 2022 11:20 AM
Teams App 1449/1.0.94.2022090705
Firmware 122.15.0.91
Oct 25 2022 11:49 AM
Nov 10 2022 10:13 AM
@MDunphy mine is still doing this even though everything is up to date.
Nov 10 2022 10:16 AM
@716taxprep So you're running Teams App 1449/1.0.94.2022090705. Is there a firmware update for your phone? I know my customers are using Yealink MP56.
Oct 24 2022 02:55 PM
SolutionIt appears that this issue is finally resolved after a recent update (at least on my Yealink MP54). You should be able to put a call on hold and hang up the handset now without hanging up the call.