SOLVED

Teams crashing instantly when it trys to use my webcam

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New Contributor

Hi.

 

I have had problems with teams crashing when I join meetings with my camera on since yesterday 23/11 - 2020. I can join calls/meetings without my webcam on, but when I start it when im inside the call/meeting teams crashes immediately. Even if I go under Settings -> Devices teams crashes because of the camera is being used.

 

I have tried to:

- Reinstall my drivers for my webcam (Logitech c920)

- Updated teams to latest version

- Restart computer several times

- Run teams in windows 8 compatibility mode

- Run teams as an administrator

 

Anyone who have any clue what it can be?

2 Replies

Hi @Alex_eken  There are a ton of articles online with troubleshooting advice for cameras that don't work in Teams, like this one: How to fix the camera not working on Microsoft Teams | Windows Central

 

Failing all else, I might suggest that you open a ticket at our answers.microsoft.com tech support site for personalized service.

Best Response confirmed by Alex_eken (New Contributor)
Solution

@ThereseSolimeno Uninstalling the teams-client and installing it again worked. 

 

Thats just weird